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Before you buy

This section aims to answer the most questions you could ask before buying a package at misterhosting.com.

If you should have questions, that you cannot find the answer here, we invit you to contact our commercial team using the form planned for that purpose.


Pre-sales FAQ, Frequently Asked sales Questions

What are the advantages to be hosted by misterhosting.com ?
Will my website contain some advertisements ?
I am a beginning, is it complicated to use your interface ?
How do I choose my domain name ?
How do I choose my web hosting package ?
How can I pay ?
How many time after my order will I be able to publish and see my website ?
I own a website creation software, could I use it and publish my website on your servers ?
I own my domain name ( other provider ), could I publish my website on your servers ?
Will I get my money, if I am not satisfied ?

 

What are the advantages to be hosted by misterhosting.com ?

LWS has been graded 2nd best host and 1st French for a lot of reasons :
10 years on the market
The Company is located in France ( servers and team )
Afnic ( .fr ), DNS.BE et EURID ( .eu ) accredited
Free technical help by e-mail
A lot of explicative videos, that we create according to the questions of our customers
News and improvement
Tested and approved products
Automated process which gurantees a fast and reliable execution

 

Will my website contain some advertisements ?

We do not impose any advertisements on your website, even for the cheaper package.
If you see some advertisements on your website, so it may only be caused by your banners or sponsors.

 

I am a beginning, is it complicated to use your interface ?

Our vision has from the start been to offer a simple, flexible and user friendly product, which at the same time takes heed of the beginners’ competences and the expectations of the professional user :

A very simple Control Panel since which you can manage your orders, create and publish your website, create your e-mail addresses, read your e-mails and so on.
Some free tools in order to create your website
Free technical help by e-mail
A lot of explicative videos, that we create according to the questions of our customers

 

How to choose my domain name ?

Your domain name represents your website, so it has to deal with your website content.

We advise you, if the domain names are available, to save you a maximum of extensions ( .com, .org, .net … ). For instance mycompany.com, .fr, .net and so on, my-company.com, .fr, .net and so on. Thanks to this solution, you will prevent somebody else from using your name, trademark and so on.

 

How to choose my web hosting package ?

We offer 3 different web hosting packages. The only difference between these offers is the web space on our servers. If you don't know what package to choose, we advise you to buy the smallest. This offer suits most customers and is sufficient to begin

Then, if you need more web space, you will be able to buy the next offer very simply since your control panel. We will only ask you to pay the difference between the 2 packages.

 

How can I pay ?

You can pay your incoive(s) using different means :

Credit Card : Your order is delivered within 1 Hour
Paypal : Only for a new order, Your order is delivered within 72 hours

You will be able to choose how to pay at the end of your order. You will receive everything you need by e-mail just after your order.

 

How many time after my order will I be able to publish and see my website ?

You will be able to publish and see your website 24 hours after we receive your payment.

This time is necessary to configure your domain name and web hosting, so it could not be faster

 

I own a website creation software, could I use it and publish my website at misterhosting.com ?

Our free creation website software is not compulsory.

If you have created your website with your own software, you will be able to publish it on our servers using the publication software of your choice ( for instance, FileZilla, which is a free software that you can download since your Control Panel )

 

I own my domain name ( other provider ), could I publish my website at misterhosting.com ?

If you own your domain name by an other provider, you will be able to publish your website on our servers only if you transfer your domain name by us.

To do this, you just have to ask your provider to transfer your domain ( your provider will be in charge of this process ) and to order your domain name since our website, choosing domain name transfer.

It usually takes 5 days.

 

Will I get my money back, if I am not satisfied ?

You can get your money back, if you follow these 2 conditons :

You have to send your demand within the 7 days following your order
You have to justify that the problem you have comes from misterhosting.com

The refund covers the set-up fee and the web hosting contract. We can however not refund your domain fees, as a domain is always registered in your own name for a whole year in advance.

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